On Demand Error Codes

Are you receiving an error message or code when trying to order or watch On Demand content?

See below for troubleshooting steps to help try and resolve the problem. 

• S0A00
• SRM-8012
• SRM-20
• SRM-8
• SRM-9001


• SRM-8001
• SRM-9002

S0A00/SRM-8/SRM-8001

If you are receiving one of these errors, try the following to fix the issue:

1. Unplug the cable box from the wall.
2. Confirm all coaxial cables connected to the back of the cable box are tight.
3. After 30 seconds, plug the power back into the wall.
4. Wait for the time or channel to show on the cable box display or a picture on screen.
5. Press the 'Channel +/-' buttons on your remote to confirm the reset is complete.
6. Guide data will reload at this time.
7. On Demand should be working within 30 minutes.

SRM-8012/SRM-9002

These errors indicate a problem with the billing system or channel authorization. Please contact customer service for assistance.

SRM-9001/SRM-20

These errors indicate that the title/program you are trying to watch is currently unavailable or that the system is temporarily busy and cannot complete your request. Please try again later. If you continue to have problems, contact customer service for additional help.