Understanding the Fees on Your Bill

Broadcast Basic Surcharge
The Broadcast Basic Surcharge is related to the incremental costs charged by the programmers for the rights to distribute the broadcast TV networks included in your TV package like ABC, CBS, Fox and NBC. This fee applies to all customers with TV Service through Suddenlink, as these channels are included in all packages.

Sports Programming Surcharge
The Sports Programming Surcharge is related to the incremental costs charged by the programmers for the rights to distribute the sports programming included in many of our TV packages. This fee applies to all customers receiving any package above Local Broadcast, as all the TV packages include several sports networks.

Network Enhancement Fee
The Network Enhancement Fee is related to the continued investment and enhancements we make to our network and infrastructure to ensure we deliver the best technology, experiences, and services to our customers. This fee applies to all customers with Internet service. Altice Advantage Internet customers and select offers excluded.

Restore Service Fee
This fee applies to customers who previously had service that was disconnected or downgraded due to late payments when the customer turns on the service again or restore their prior level of service.

Late Fee
A $10 late fee is charged to customers who are late paying their monthly bill.  This charge will be included on the 1st or 2nd bill after the due date for the payment was missed.

Promotion Credit
When customers experience pricing changes, we may apply a credit to customers’ bills to help minimize the impact of the rate increases for their products and services. This “Promotion Credit” can change at any time unless otherwise noted on your bill.

How can I know about changes to my bill or packages?
On the second page of your bill, there is a “Suddenlink Updates” section. We regularly update this section with important notices about your account, packages, and pricing.

*For a full list of fees, refer to the Pricing & Packages page.