California Emergency Disaster Relief Program

Suddenlink has implemented an Emergency Disaster Relief Program, which provides certain protections and relief for California customers impacted by natural disasters. In the event that a State of Emergency is declared at the state or federal level, Suddenlink will provide the following emergency protections to home phone customers in impacted areas who experience loss, disruption or degradation of service:

  1. Waiver of one-time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features, and messaging services
  2. Waiver of the monthly rate for one month of remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features, and messaging services
  3. Waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to their original premises
  4. Waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire Plan
  5. Waiver of the fee for up to five free jacks and associated wiring for Inside Wiring Plan customer upon their return to their permanent location
  6. Waiver of the fee for one jack and associated wiring for non-plan customers upon their return to their permanent location

 

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