Welcome! As you may know, Suddenlink has acquired Northland Communications and we are looking forward to being your new provider. We've already taken steps to add you and your neighbors to the Suddenlink community and have lots of great things coming your way, but we ask for your patience as we move through this transition.

Beginning the week of March 24th, you will start to see members of our technical team in your community. They are working to simplify the transition to Suddenlink. Thank you for your patience. We promise to do our best to make this transition as easy as possible for you, our new customers. We will continue to communicate with you by mail, email, newspaper and other media to keep you updated on our progress.

In the meantime, we want to go ahead and answer some of the most commonly asked questions here.

Will my services stay the same?

Yes. You should see no difference in your services immediately after everything is changed over. In the next 6 months or so we will be working to upgrade your area in order to possibly offer you new and improved services but this process will take some time. Please bear with us while we work through these changes.

Will my bill change?

No, your bill will stay the same for now. Packages are being created to provide you the same services for the same price as you are receiving now. In the future your bill might change due to different taxes and fees, but you will be told of these changes in a variety of ways so you will be well aware of any changes before they occur.

Note: If you have previously set up any sort of autodraft to pay your bill automatically, this will need to be set back up, because we need your authorization on file.

Will I be able to keep my email addresses?

With the transition from Northland to Suddenlink, you will be able to keep any Northland email addresses that you have previously set up until the end of July. You will have to save any emails you want to keep before that deadline. There are many options available to you for your email, including being able to have up to 10 email addresses with us if you subscribe to our high speed internet service.

These email addresses can be created once you have signed up for a Suddenlink.net 'My Account'. And once you have signed up you can take full advantage of all the features offered with 'My Account' including the ability to pay your bill online, watch TV and movies through Suddenlink2GO, get updated news, and play online games as well as a variety of other things. To find out more, please visit http://home.suddenlink.net.

In order to set up a Suddenlink.net account, you will need to have your new 16 digit account number and the PIN number that will be found on your bill. For instructions on how to set up an account, please go here.

Where are my local offices located?

For almost everyone taking part in this transition your local office will be at the same place. For those in the Flint area, your local office will remain open for a few months then will be closed. There is a local office located in Tyler that you will be able to go to for any of your needs.

  • New Caney
    22787 Antique Ln
    New Caney, Texas 77357
    Hours: Mon-Fri 9:00am - 6:00 pm
  • Gun Barrel City
    1708 West Main St.
    Gun Barrel City, Texas 75156
    Hours: Mon-Fri 9:00am - 6:00pm
  • Flint
    10147 FM 346 W
    Flint, Texas 75762
    Hours: Mon-Fri 9:00am - 6:00pm
    Saturday 9:00am - 2:00pm
  • Tyler
    4949 S. Broadway Ave
    Tyler, Texas 75703
    Hours: Mon-Fri 8:00am - 6:00pm
    Saturday: 9:00am - 12:30pm

Is there anything else that I need to be aware of?

Yes. While we are doing everything we can to make this transition as seamless as possible for you, there are certain things that will need to be setup again if you have them setup now.

  • If you have your bill set up to be paid automatically out of your credit or checking account, you will have to sign up for this feature again. This is necessary because we have to have your authorization for this feature on file.
  • Any Promise to Pays that you may have made this month to pay your bill at a date later than your due date cannot be transferred over to the new billing system and will need to be set up again if they are needed.
  • If you want to let anyone else beyond the account holder to be able to discuss the account or make changes to the account, the account holder will have to set up authorized users on the account. If they already exist now with Northland, these can't be brought over to the new billing system, again because we need the account holders authorization.

How can I contact Suddenlink?

There are many ways to contact us for any questions, concerns, or problems that you might have!

  • Stop by any of our local offices so our agents can work with you on a face-to-face basis
  • Call us anytime, 24 hours a day 7 days a week, at 1-888-822-5151
  • Chat with us by going to http://www.suddenlink.com/contact-us/#tabs-3 anytime Monday through Friday from 8:00am to 10:00pm or Saturday/Sunday from 9:00am to 6:00pm.
  • Send us an email by clicking here.