Restart Your Cable Box

Restarting your cable box will often resolve many problem you're experiencing.

  1. Disconnect the power from your cable box by either unplugging the power cord from the wall outlet or from the back of the box.
  2. Wait 30 seconds.
  3. Reconnect the power cable to your cable box or outlet.
  4. Wait 3 - 5 minutes for the box to reset.
  5. Turn on your TV and cable box. There may be a slight delay while the menus, DVR feature, and guide data reloads.

If you are still experiencing an issue after following the steps above, please contact customer service.