If you are a Digital cable subscriber and have an issue with the picture not showing up on your television, these troubleshooting steps below should help you resolve this problem.


No Picture on the Digital Box

  • Ensure the TV is on the correct input
  • Make sure the digital box has power and is turned on
  • Check all connections making sure the coaxial cable is connected to either the "Cable In" or "RF In" input on the back of the box
  • Make sure the TV has power and is turned on

If these steps do not help to resolve your issue, please contact customer support or chat with us online for additional help.