Here you will find answers to some of the most frequently asked questions about our Suddenlink Home Security services.

Quick Select

I've heard that installing Suddenlink Home Security can save me money, how can this be?

When your home is professional monitored by a security company, you can save up to 20% off you homeowners insurance. This may more than pay for the cost of the monthly monitoring. In addition, should your Suddenlink Home Security system prevent just one burglary, you will save more than the system costs alone!

How is professional security monitoring with Suddenlink different from having a working alarm in my home?

A working alarm will sound a siren if there is an intrusion. If you are home, you will hear the sound and can call 9-1-1. However, a professional monitoring operator will respond whether or not you are at home and take the appropriate action. With Suddenlink Home Security, you are guaranteed that someone is supporting you 24 hours a day - 365 days a year.

Suddenlink is a cable company, when did they get into the Home Security business?

Suddenlink Security is not new. We have been professionally monitoring Texas homes for over 20 years. Our Suddenlink Security monitoring center was one of the first to receive UL certification in Texas. All our staff is state licensed. Our customer service is superior.

How does Suddenlink Home Security Work?

Communication between your Suddenlink security system and the Suddenlink Security monitoring center begins with the connection of your security master panel, security system devices, and a viable communications path.  Viable communication paths can include a traditional land line telephone, over the internet with an IP address, or through a cell connection.  If an alarm situation occurs, such as a burglary or fire, your system is designed to communicate a "signal" to the Suddenlink Security monitoring center. When an alarm signal occurs, it is because a specific device or sensor has been interrupted or tripped.

  • When this happens the device is designed to communicate with the main box or control panel in your home.
  • Once the control panel receives the signal, your system is designed to send a signal over the viable communication path to the Suddenlink Security monitoring center.
  • This signal can then be received via computer by a trained monitor, who will follow a procedure specific to the type of alarm signal received. What happens next may include an associate calling your home to determine if the alarm was accidentally activated, or to determine the type of assistance that you need. Calling to confirm helps prevent false alarm fines or penalties to you from your local city agencies.
  • The Suddenlink Security monitoring center may also notify the proper authorities and the individuals on your emergency contact list so that they can get in touch with you.

How does the wireless system work?

The wireless systems control panel needs to be plugged into an electrical outlet and an active phone line. The rest of the equipment; the motion sensor, door/window contact, and the wireless key are all self-contained units they have their own power supplies and send the communication to the panel via a radio frequency. The radio frequency is specific to that panel and works much like a wireless key for your vehicle, A specific key will only unlock that vehicle.

What happens if the power goes out?

Your Suddenlink Security system is equipped with a battery backup that takes over should there be a power failure

How long do the batteries last in the system?

The batteries have an average life expectancy of about 7 years. Your system will check the battery strength automatically and will alert you when one of the batteries is running low.

I don’t have a home phone in my house, I use cell phones.

Not a problem. Suddenlink offers a cellular back up unit that works the same way as a cell phone. The cellular unit will send the signals to the monitoring station the same as a LAN line.

What happens if someone cuts my telephone line?

It is telephone line that connects your system to the Suddenlink Security monitoring center. If telephone service is interrupted, we can program your system to send notification to the monitoring center who will alert you of the lapse in telephone service via an alternate contact number that you provide us, such as a cell phone number. Many customers protect their Suddenlink Security system by upgrading to a cellular backup system.

What if my alarm needs to be serviced?

Suddenlink has trained and licensed local technicians that will be able to come to your home to service the alarm.

My alarm is sounding, what should I do?

Please contact the Suddenlink Security monitoring center at 1-866-922-8645 and select Option 1. The representative will be able to assist you.