This optional service is available to Suddenlink customers for a low monthly fee. If an issue arises, our care specialists will work to resolve the issue over the phone and will waive the service fee if a home visit by a technician is required. That’s money saved and peace of mind.
Commonly Asked Questions
Why do I need Safeguard?
It’s protection from the unexpected. With Safeguard, there is no need to worry about being charged a $60 service visit fee when a technician comes to your home. We will work with you to troubleshoot any issues and educate you on your equipment prior to setting up a home visit. If a home visit is necessary, the service visit fee will be waived for Safeguard customers.
What is a service visit?
A service visit is any in-home appointment made to troubleshoot an issue with your service. As a benefit of enrollment, the typical service visit fee is waived for Safeguard customers. Note: Installations and change of service appointments are not considered service visits.