There are many variables, often outside of Suddenlink’s control, that can affect your Internet speeds:
- Congestion - Large amounts of usage across the Internet can cause congestion, also known as heavy usage. If the links to various networks and servers outside of the Suddenlink network are being heavily used, then you may see slow speeds across the Internet. Additionally, when there is a lot of traffic on the Suddenlink network, you may see temporary periods where you have slow down. This often happen during peak activity hours.
- Website/Server Limitations - On some websites the amount of traffic and the server supporting it may reduce your speed of connection. For instance, when a larger number of users are connected the available speed might be divided amongst the users. So if you are one of one hundred people connecting, each person would only get 1MB of the 100MB available.
- Web Browser - A corrupted or poorly configured web browser is one of the most common bottlenecks for fast web browsing.
- Adware or Spyware - If your computer is infected with "adware" or "spyware" you'll see reduced computer performance and a constant stream of pop-up ads. This will likely cause everything on your computer to work slower. To minimize your risk of being infected, download Panda Antivirus available at no additional cost Suddenlink Internet customers.
- Wired vs. WiFi - Wireless connections may be slower than wired connections into a router or modem. Wireless connections may also be subject to greater fluctuations, interference and congestion.
- Modem - Modem performance may degrade over time, and certain modems are not capable of handling higher speeds. For speeds exceeding 20Mbps, Suddenlink recommends the use of DOCSIS 3.0 modems.
- Computer Hardware - The speed of the processor, hard drive, network card, graphics accelerator, even the amount of RAM, all impact the speed your computer can process Internet data.
- Operating System - With extensive use, any computer operating system can become corrupted, inefficient or configured incorrectly, which will affect the speed.
- Network Bandwidth – We are continually making upgrades to older network systems to increase internet speeds. As a result, we may have to move channel positions to accommodate upgrades that make your internet faster. If you are looking for a channel that has moved positions, please reference your local lineup.
- Upcoming DOCSIS Channel Moves
- Hughes, AR – 12/18/2019
- Nashville, AR – 1/7/2020
- Sallisaw, OK – 1/7/2020
- De Witt, AR – 1/15/2020
- Poteau, OK – 1/22/2020
- Hazen, AR – 2/11/2020
Having an issue? Troubleshooting your Internet.