If your offer included an American Express® Reward Card,
here’s what you need to know:
What are the eligibility requirements?
- Maintain services included in the promotional offer throughout the first 90 days following installation
- Keep account in good standing throughout the first 90 days following installation
*Customers who have previously participated within an American Express Reward Card offer from Suddenlink in the past 12 months are not eligible.
What does it mean for my account to be in good standing?
For your Suddenlink account to be considered in good standing, there can be no late, missed or returned payments throughout the first 90 days following installation.
When will I get my prepaid card?
If you meet the eligibility requirements at the end of the first 90 days (12 weeks), please allow 1-2 weeks for delivery.
How will I get my prepaid card?
Cards are mailed to the service address listed on the account.
Can I use my prepaid card to pay my Suddenlink bill?
No, the card cannot be used to pay your Suddenlink bill.
Does my prepaid card expire?
Yes, please refer to the expiration date on the front of the card.