If you are looking to connect a device to your Suddenlink WiFi@Home service and you already have a computer connected to the network that has at least Windows 7, Windows 8 or Mac OS X, you can get the password to the network from your existing connection by following the steps below. Just click on the operating system that you currently use.


If you don't have a machine with Windows 7, Windows 8, or MAC OS X already connected to this network, these steps will not work for you. Please click the link below for instructions on how to retrieve your WiFi@Home password from the modem/router itself.

 

http://help.suddenlink.com/internet/Pages/ConnectionInfoForWiFiModems.aspx  

 

Quick Select




Windows 7/8

Step 1

Left click the wireless strength indicator on the taskbar (bottom right corner next to the time).


Note:If you are using Windows 8, you may need to click the desktop tile to get to desktop mode in order to perform this step.




Step 2

Right click your wireless network name (SSID) and then select "Properties" in the menu that appears.





Step 3

Click on the "Security" tab at the top if not already selected.





Step 4

Check the box next to "Show characters".


Note: If you see a small colorful shield to the left of the check box, you may be required to enter an admin password before you will be able to change this setting.






MAC OS X

Step 1

Perform a Spotlight search for your KeyChain Access program in the Utility folder.



Step 2

In the Keychain Access utility listing, find the Network Name (SSID) of your network. If you are unable to find it there, you can look for it by putting in the SSID in the Search bar and hitting enter.




Step 3

Once you find the Network Name (SSID), click on it to highlight it then press the "i" button at the bottom of the screen to bring up the info screen.




Step 4

When the Attributes window appears for the chosen SSID, click on the box next to "Show Password".


Note: You might not see anything written in the box when you first pull it up, like stars like you would normally see for passwords. Don't worry, the password is there. It is simpy hidden and the window doesn't show placeholders, such as in the screenshot below.




Step 5

You will have to enter the Administrative Password for your MAC computer in order to make these sensitive changes.




Step 6

Once you enter the Administrative Password for your MAC computer, the previous screen will pop back up. This time the WiFi password will show in the box.