This article provides answers to Frequently Asked Questions regarding Phishing.


Frequently Asked Questions:



What is phishing?

Phishing (pronounced "fishing") is a type of online identity theft. It uses email and fraudulent websites that are designed to steal your personal data or information such as credit card numbers, passwords, account data or other information.

How does phishing work?

Most often, phishing takes the form of fraudulent emails that ask you to "confirm your password" or "verify your account" or "confirm your identity."

Con artists might send millions of fraudulent email messages with links to fraudulent websites that appear to be websites that you trust, like your bank or credit card company. They might request that you provide personal information. Criminals can use this information for many types of fraud, such as to steal money from your account, open new accounts in your name or to obtain official documents using your identity.


How can I recognize a phishing scam?

  • A phishing scam will ask you for personal information of some kind. Suddenlink, as well as any other reputable companies or organizations, will never ever ask for your username, password or any other personal information in an email. Email is not a secure enough method of communication to risk that kind of information being sought.
  • Sometimes a phishing email will include a link to an external website, most of the time which will be an insecure site. Always study the URL of the link carefully, looking for misspelling or oddly formatted URLs. Some phishing scams will include links to legitimate sites of the company they are posing as to trick you into believing the email is really from them.
  • Occassionally the phishing email will request that you call a "secure" number in order to confirm your account or other personal information. This is NOT a legitimate request. If you want to no more information, call the company directly via the main service number.
  • You will also see generic greetings in the email instead of a specific greeting, such as "Dear Suddenlink User" or "Hello Email User."
  • Phrases like "Verify your account", or "Update your account", or "During regular maintenance", or "Failure to update your records will result in account suspension" should make you immediately aware of a potential phishing email.
  • Phishing scam emails will also have a sense of urgency in them. Criminals want you to provide your personal information quickly. So they make you think something has happened to requires you to act fast. The faster they get your information, the faster they can move on to someone else.


Can an email that contains a company's official logo be a phishing scam?

Yes. Phishing scams often use the official logos and colors of the companies they are trying to mimic in an effort to better fool you into responding.


I received an email that says to be from Suddenlink. Is it legitimate?

This is a tricky question but more than likely, no. Suddenlink does send out emails to customers who opt into our newsletter as well as some other features (including an upcoming feature which includes receiving emails regarding upcoming tech arrivals!).

However, Suddenlink will never ever ask for any personally identifying information (such as username, password, social security number or account number) through email. If you ever receive any email that appears to be from us and you are worried about it, please do not hesitate to call us and inquire about the content. We will be able to tell you whether we sent it to you or if it is a phishing scam. You can call us anytime, 24 hours a day, 7 days a week at 888-822-5151.


What can I do to help prevent identity theft from phishing scams?

  • Don't click on any links in email messages
  • Type addresses directly into your browser or use your personal bookmarks
  • Don't enter personal or financial information into any pop-up window.
  • Keep your computer software current with the latest security updates
  • Never give out sensitive information
  • If you are worried about an account, call the company or organization directly to inquire about it

What should I do if I receive a phishing email?

If you believe you have received a phishing email, you can simply delete it and do not respond. You can also report the email to us so we can add it to other reports from customers as we try to keep such scams from reaching you.


What should I do if I think I have become a victim of a phishing scam?

  • Immediately change your passwords for any potentially compromised accounts
  • Contact your bank or financial advisor to let them know your accounts may be compromised and put out a fraud alert
  • Keep an eye on your email and financial statements regularly to identify any false charges or suspicious activity
  • Scan your computer using antivirus software. Sometimes when you click on a link in a phishing email, a virus or spyware may download onto your computer without your knowledge.