Forgot Username or Password

Forgot your password? Can’t remember your username?

Recover your password

If you know your username but have forgotten your password, go here or to the “Forgot Password?” link in the account section of www.suddenlink.net.

  • You will be asked to answer the secret question with the answer that was given during creation of the account.
  • Once the correct answer is given, an email will be sent to the alternate email address on file with the information.

Recover your username

If you know your password but have forgotten your username, go here or to the “Forgot Username?” link in the account section of www.suddenlink.net. Follow the simple instructions to complete the recovery process.

Note: If you do not know or remember your account number, secret question or PIN, please contact customer service.