Do you know your username but have forgotten your password? Or do you need help remembering your username?


Recover Your Password

If you know your user name but have forgotten your password, click the forgot password link, in the account section of Suddenlink.net.


  • You will be asked to answer the Shared Secret Question with the answer that was given during creation of the account.
  • Once the correct answer is given, an email will be sent to the alternate email address on file with the information.

Note: If you do not remember what answer you gave for your secret question, please contact out customer service.

 

Recover Your Username

If you know your password but have forgotten your username, click the forgot username link, in the account section of Suddenlink.net. Follow these simple instructions to complete the recovery process


  • Enter your account number in the first field
  • Enter your 4 digit numerical PIN in the second field
  • Complete the security check then press next
  • Your username will be displayed once all information is verified

Note: If you do not know or remember your account number or PIN, please contact out customer service.