As of September 1, 2010, Suddenlink will only support new-customer modems that are DOCSIS 2.0 or higher. This decision will enhance the Internet experience for all of our customers because older modems can affect download and upload speeds. If you wish to continue using your own modem, you will need to purchase one that is DOCSIS 2.0 or higher. You can purchase DOCSIS 2.0 or higher modems either from Suddenlink or from a store that sells such modems. If you prefer, you can also lease a modem from Suddenlink.


Note: New internet customers who subscribe to 15Mb or higher speeds and existing customers who subscribe to anything higher than 15Mb speed must have a DOCSIS 3.0 modem.  This means existing 15Mb customers can keep the DOCSIS 2.0 modem they have in place.

 

If you are purchasing a modem from a retailer other than Suddenlink, please make sure the modem you are purchasing is on this list of compliant modems:

 

The following modems are ones that are installed if leased or bought from Suddenlink.  While many modems will work and are listed below, these are the preferred modems.

 

DOCSIS 3.0
Manufacturer Model Number DOCSIS Version
Arris WBM750/760 3.0
Arris CM820 3.0
Arris DG950 3.0
Arris TM83232 3.0 - VoIP modem
Cisco DPC3000 3.0
Hitron CGN 3.0
Motorola SB6120 3.0
SMC D3GN 3.0 - Suddenlink Wifi

 

 

DOCSIS 2.0
Manufacturer Model Number DOCSIS Version Applicable Speeds
Arris TM502/602 2.0 - VoIP modem 3Mb or lower packages only
Cisco DPC2100 2.0 3Mb or lower packages only
Motorola SB5101 2.0 3Mb or lower packages only
Motorola SB5120 2.0 3Mb or lower packages only
SMC 8014WN 2.0 - Suddenlink WiFi 3Mb or lower packages only

 

 

 

The following list of modems are compatible with our service but are not within the list of Suddenlink preferred models.

 

Ambit

Conexant

Scientific Atlanta

Toshiba

Arris

Daehanet, Inc.

Shenzhen Coship Electronics

Turbocomm

Askey Computer Corp.

Dlink

Sling Media

Ubee Interactive

Asustek

Hitron

SMC

WideView Technology

Cablerex

Joohong

Terayon

Xrosstech

Castlenet

Motorola

Texas Instruments

Zoom

Cisco/Cisco-Linksys, LLC

Netgear

The Linksys Group

Zyxel

COM21

Pace Micro Technology

Thomson

 

 

 


Manufacturer Model Number DOCSIS Version
Ambit 10018EU 2.0
Ambit 60678EU 2.0
Ambit DDM35000 3.0
Ambit U10C018 2.0
Ambit U10C023 2.0
Ambit U10C034 2.0
Ambit U10C035 3.0
Ambit U10C037 2.0
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Manufacturer Model Number DOCSIS Version
Arris CM450A 2.0
Arris CM550A 2.0
Arris TM402G 2.0
Arris TM402P 2.0
Arris TM632A 2.0
Arris TM702G 3.0
Arris TM72G 3.0
Arris TTM402P 2.0
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Manufacturer Model Number DOCSIS Version
Askey Computer Corp. CME100 2.0
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Manufacturer Model Number DOCSIS Version
Asustek ACM60498EB 2.0
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Manufacturer Model Number DOCSIS Version
Cablerex CRM3800 2.0
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Manufacturer Model Number DOCSIS Version
Castlenet CBC381 3.0
Castlenet CXC250 2.0
Castlenet DP1110XB2 2.0
Castlenet DP1110XB2A 2.0
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Manufacturer Model Number DOCSIS Version
Cisco DDPC2325 2.0
Cisco DPC3010 3.0
Cisco DPC3825 3.0
Cisco DPQ2160 2.0
Cisco DPQ3825 3.0
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Manufacturer Model Number DOCSIS Version
Cisco-Linksys, LLC BEFCMU10 2.0
Cisco-Linksys, LLC CG2P2WB 2.0
Cisco-Linksys, LLC CM100 2.0
Cisco-Linksys, LLC CM2P2B 2.0
Cisco-Linksys, LLC CMP200B 2.0
Cisco-Linksys, LLC CMP200B2 2.0
Cisco-Linksys, LLC CMP300B 2.0
Cisco-Linksys, LLC CMP300B2 2.0
Cisco-Linksys, LLC WCGP200B2 2.0
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Manufacturer Model Number DOCSIS Version
Com21 DP1110XB2 2.0
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Manufacturer Model Number DOCSIS Version
Conexant ACM951 2.0
Conexant XCM951 2.0
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Manufacturer Model Number DOCSIS Version
Daehanet Inc. LP3200 2.0
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Manufacturer Model Number DOCSIS Version
Dlink DCM202 2.0
Dlink DCM301 3.0
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Manufacturer Model Number DOCSIS Version
Hitron BRG3520T 2.0
Hitron BRG35503 3.0
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Manufacturer Model Number DOCSIS Version
Joohong SL2810 2.0
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Manufacturer Model Number DOCSIS Version
Motorola SB5100 2.0
Motorola SB5101N 2.0
Motorola SB5102 2.0
Motorola SB5121 2.0
Motorola SB6121 3.0
Motorola SB6141 3.0
Motorola SB6180 3.0
Motorola SBG900 2.0
Motorola SBG901 2.0
Motorola SBG940 2.0
Motorola SBG941 2.0
Motorola SBV5120 2.0
Motorola SBV5121 2.0
Motorola SBV5122 2.0
Motorola SBV5200 2.0
Motorola SBV5220 2.0
Motorola SBV5221 2.0
Motorola SBV5222 2.0
Motorola SBV5322 2.0
Motorola SBV6120 3.0
Motorola SBV6220 3.0
Motorola SVG1501U 2.0
Motorola SVG2500 2.0
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Manufacturer Model Number DOCSIS Version
Netgear CG3200D 3.0
Netgear CGD24G 2.0
Netgear CMD31B 3.0
Netgear CMD31T 3.0
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Manufacturer Model Number DOCSIS Version
Scientific Atlanta DPC2100R2 2.0
Scientific Atlanta DPC2160 2.0
Scientific Atlanta DPC2505 2.0
Scientific Atlanta DPC3000 2.0
Scientific Atlanta DPQ2160 2.0
Scientific Atlanta DPC2100 2.0
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Manufacturer Model Number DOCSIS Version
Shenzhen Coship Electronics CCM2000A 2.0
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Manufacturer Model Number DOCSIS Version
Sling Media VModem007 2.0
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Manufacturer Model Number DOCSIS Version
SMC SMC8414WG 2.0
SMC SMCD3CM 3.0
SMC SMCD3G 3.0
SMC SMCD3GN2 3.0
SMC SMCD3GNB 3.0
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Manufacturer Model Number DOCSIS Version
Terayon TJ715 2.0
Terayon TJ715X 2.0
Terayon TJ716X 2.0
Terayon TJ815G 2.0
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Manufacturer Model Number DOCSIS Version
Texas Instruments TNETC406 2.0
Texas Instruments TNETC421A 2.0
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Manufacturer Model Number DOCSIS Version
Linksys Group WCG200 2.0
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Manufacturer Model Number DOCSIS Version
Thomson DCM315 2.0
Thomson DCM316(R) 2.0
Thomson DCM325 2.0
Thomson DCM425 2.0
Thomson DCM465 2.0
Thomson DCM475 3.0
Thomson DCW775 3.0
Thomson DHG537 2.0
Thomson DWG875 3.0
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Manufacturer Model Number DOCSIS Version
Toshiba PCX2600 2.0
Toshiba> DAZ8823 2.0
Toshiba PCX3200 2.0
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Manufacturer Model Number DOCSIS Version
Turbocomm EC420 2.0
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Manufacturer Model Number DOCSIS Version
Ubee Interactive DDW2610 2.0
Ubee Interactive DDW3600 3.0
Ubee Interactive DDW3610 3.0
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Manufacturer Model Number DOCSIS Version
Wideview Technology WM100 2.0
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Manufacturer Model Number DOCSIS Version
Xrosstech XCM3800 2.0
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Manufacturer Model Number DOCSIS Version
Zoom 5241 2.0
Zoom 5341 2.0
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Manufacturer Model Number DOCSIS Version
Zyxel 964 2.0
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