At times, we understand that customers may require assistance with payments that may be past due or at risk of becoming past due. With this understanding, we have ways to help. Under certain circumstances, Suddenlink will allow an up to five calendar day extension from your bill's due date. This extension will ensure that your services will not be interrupted; however, a late fee will occur on your next statement.
The criteria can vary depending on where your services are located. Prior extensions will also affect availability. To receive an extension, you must contact us at 1-888-822-5151.