As a Suddenlink customer, you have access to a wide array of tools available through the MyAccount portal located at http://www.suddenlink.net.


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MyAccount

You can access MyAccount at any time by going to http://www.suddenlink.net, logging in with your username and password, and clicking on My Account in the blue bar at the top fo the screen.


When you set up an account in MyAccount, you have access to:


  • The ability to view or pay your bill online
  • Manage your online usernames and email addresses
  • Set up parental controls for Suddenlink.net and Suddenlink2GO
  • Utilize online tools like speed tests and personal webspace
  • View scheduled appointments
  • and more!


MyAccount Overview

When you load MyAccount, the first page you see will be the Account Overview. This page gives you a general snapshot of your account. You can see information about a variety of topics on this page, including:


  • My Profile - Shows a high level view of the information about the user you are logged into
  • My Bill - Gives you a quick look at your current amount due, when it's due as well as a quick way enroll in Paperless Billing or Automated payments
  • My Services - You can troubleshoot issues with your service here that may save you the time and hassle of calling in
  • Upcoming Appointments - This section will show you if you have any open work orders on your account, and information about those orders
  • Ways to Pay - If you need ways to pay other than online payment, you will find your answers here
  • Available Services - You can view what services you are currently enrolled in as well as any other services that are available in your area that you have at your discretion
  • Additional Options - Easy links for common tasks so you have them right at your fingertips, including the ability to change your notification preferences


My Profile

This page allows you to manage your account information and the other users on your account. You can set up parental controls for viewing online content at suddenlink.net and Suddenlink2GO by user. You can also update your password, name, alternate email address, and secret question.




My Users

While you have the ability to view, add, and delete additional (secondary) users in the My Profile section, in the My Users section, you have the ability to grant any created secondary users the permission to also manage users, to view/pay your bill, or change your services. These options are turned off by default when a user is created. You have to explicitly grant these permissions to a secondary account if you want those options available. For instance, an account created for your spouse that you would like to have the same ability as you to make changes to the account.




My Bill

The My Bill section contains the same information as found on the Overview page, such as the amount of your bill and your due date, a way to pay online, enroll in paperless billing, set up automatic payments, or gives information for other ways to pay your bill.




My Services

The My Services section shows you the major Suddenlink products that you currently have: TV, Internet, Phone, and Security. If a product is available in your area that you do not subscribe to, there is a link for more information so you can order on suddenlink.com. Information is included for products like TV lineups, Internet Usage, Security Portal and Call Detail. If you have a scheduled appointment, the "My Appointments" section lists the service to be installed or appointment reason, date, and when the technician is scheduled to arrive. The day of your appointment, a "Where's My Tech?" link will appear. "Where's My Tech?" will give you an updated estimated time of arrival for your technician. A "Services Help" section with links to additional support information is also included on this page for your convenience, just in case you have any questions about your services.




Online Tools

This page is organized into sections for Support, Tools and Webspace. Support includes links to help.suddenlink.com Contact Us and Suddenlink FYI for online support information. Tools are provided to View Internet Usage (based on availability in your area), perform an Internet Speed Test, View TV Lineups, and a link to Panda Cloud Antivirus. Webspace is also available if you would like to utilize this feature.