Need help setting up your new device?

You're in the right place.
This is where you find out how to make that shiny new gadget do everything Suddenlink.


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Book a safe and secure in home installation of Nest products, TV mounting, Smart Home connection or computer support with HelloTech from Suddenlink.

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TVs and streaming devices

Watch On Demand and DVR recordings

If you have TiVo or DVR service, you can record and watch your favorite shows in stunning HD. Or, check out what's On Demand and choose from tons of programs already included with your Suddenlink service. Ask about altice one (only available in select areas)

Find out how

Access your
wireless home network

If you have a Smart TV, it does much more than just TV. Connect it to your wireless home network to unleash cool features.

Find out how

Access
Network Apps

Some TV networks offer their programming via apps. If you have a Smart TV or a streaming device that connects to the internet to stream entertainment, check and see if your device has an app store.

Find out how

Setup Instructions Close

    1.
  • Follow your new TV manufacturer's guide to open the WiFi settings.
    2.
  • Select your home wireless network name (SSID).
    3.
  • Sign in using your wireless network password.

          Still need help? Live Chat with us.

Setup InstructionsClose

    1.
  • To access On Demand on a DVR cable box:
    • – Tune to channel 1 or press the On Demand button on your digital remote.
    • – Select On Demand from the main menu.
    2
  • To access On Demand on TiVo:
    • – Press the On Demand button on your remote.
    • – Press the TiVo Central button on your remote, then select Find TV, Movies & Videos. Select Suddenlink VOD from the menu on the right.

Setup Instructions Close

    1.
  • Browse Apps from your new Smart TV or streaming device.
    2.
  • Download and install the App you want to view.

iPad, Kindle Fire and tablets

Access your
wireless home network

With your wireless router, enjoy being untethered with your new iPad, Kindle Fire or tablet anywhere in your home.

Find out how

Watch from anywhere
with Suddenlink2GO

Watch TV on your new iPad, Kindle Fire or tablet, anywhere there's internet, whether you're at home and on the go.

Find out how

Setup InstructionsClose

    2.
  • Select Suddenlink2GO.com.
    3.
  • Click the Watch TV button. Browse the site and select a network that's part of your current TV subscription.

Setup InstructionsClose

    2.
  • Next time you're out and about at a WiFi hotspot, select "Suddenlink-Wifi" from the list of available networks.
    3.
  • On your device, launch your browser and sign in with your Suddenlink username and password. Once signed in, you'll connect to the WiFi Zones automatically for 90 days.

Setup InstructionsClose

    1.
  • Open the WiFi settings on your new smartphone and turn on WiFi.
    2.
  • Select your wireless network name (SSID).
    3.
  • Sign in using your wireless network password.

          Still need help? Live Chat with us.


Smartphone

Access your
wireless home network

Connect your smartphone to your wireless home network to save on cellular data charges.

Find out how

Watch from anywhere
with Suddenlink2GO

Watch TV on your new smartphone, anywhere there's internet, whether you're at home or on the go.

Find out how

Setup Instructions Close

    1.
  • Open the WiFi settings on your new smartphone and turn on WiFi.
    2.
  • Select your wireless network name (SSID).
    3.
  • Sign in using your wireless network password.

          Still need help? Live Chat with us.

Setup Instructions Close

    1.
  • Visit suddenlink.com/wifi-zones on your new device to find hotspots in your local area.
    2.
  • Next time you're out and about at a WiFi hotspot, select "Suddenlink-Wifi" from the list of available networks.
    3.
  • On your device, launch your browser and sign in with your Suddenlink username and password. Once signed in, you'll connect to the WiFi Zones automatically for 90 days.

Setup Instructions Close

    2.
  • Select Suddenlink2GO.com.
    3.
  • Click the Watch TV button. Browse the site and select a network that's part of your current TV subscription.

Laptop

Access your
wireless home network

Make your laptop even more portable when you connect through your wireless home network.

Find out how

Watch from anywhere
with Suddenlink2GO

Watch TV on your new laptop, anywhere there's internet, whether you're at home or on the go.

Find out how

Keep your laptop safe wherever you connect

Protect your new laptop PC against viruses and online threats with Panda Free Antivirus. It's included at no additional cost for Suddenlink Internet customers.

Find out how

Setup Instructions Close

    2.
  • Select Suddenlink2GO.com.
    3.
  • Click the Watch TV button. Browse the site and select a network that's part of your current TV subscription.

Setup Instructions Close

    1.
  • Enable wireless on your new laptop.
    2.
  • Select "Suddenlink-Wifi" from the list of available networks and click "connect".

Setup Instructions Close

    1.
  • Open the WiFi or wireless network settings on your new laptop.
    2.
  • Select your wireless network name (SSID).
    3.
  • Sign in using your wireless network password.

          Still need help? Live Chat with us.

Setup Instructions Close

    2.
  • In the pop up a box, click on the "No, thank you" button for the free software.
    3.
  • You will be directed to the Download.com website where you can safely download the software.
    4.
  • At the top of the page, click on the green "Download Now" button.
    5.
  • Follow the simple step-by-step instructions until your download is complete. Depending on your system, download time will vary.

Gaming System

Access your
wireless home network

You're a console player, huh? Nice new system. Follow the steps below to connect to your home wireless network and you'll be trash-talking with your gaming buddies in no time.

Find out how

Connect at WiFi Zones
(Select Areas Only)

You got a new handheld game. Of course you'll want to play against your friends wherever you are. Leave the house and let Suddenlink connect you to the action with our expanding network of WiFi hotspots.

Find out how

Access
Network Apps

Some consoles don't just play the latest games, they can give you access to TV network Apps so you can watch your favorite shows.

Find out how

Setup Instructions Close

    1.
  • Browse Apps from your new gaming device
    2.
  • Download and install the App you want to view.

Setup Instructions Close

    1.
  • Enable wireless on your new device.
    2.
  • Select "Suddenlink-Wifi" from the list of available networks.

Setup Instructions Close

    1.
  • Open the WiFi settings for your gaming system.
    2.
  • Select your wireless network name (SSID).
    3.
  • Sign in using your wireless network password.

          Still need help? Live Chat with us.


Smart Home

Connect at WiFi Zones
(Select Areas Only)

What about your wireless printer, wireless speakers or GPS? Maybe you even got an Apple Watch. You can connect all of those, too.

Find out how

Access your
wireless home network

If you're really on the cutting edge and got a cool new smart refrigerator or a web-controlled heating system, here's your chance to connect them, too

Find out how

Setup Instructions Close

    1.
  • Open the WiFi settings on your new smartphone and turn on WiFi.
    2.
  • Select your wireless network name (SSID).
    3.
  • Sign in using your wireless network password.

          Still need help? Live Chat with us.

Setup Instructions Close

    1.
  • Enable wireless on your new device.
    2.
  • Select "Suddenlink-Wifi" from the list of available networks.