Picture in Picture 
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Phone Or phone at 1-888-822-5151

 

High Definition

 

Troubleshooting Common HD Problems

 

Audio Only On HD or SD Channels No Audio  Only One Stereo Speaker Has Audio
Black or Gray Bars Surrounding Picture  Noise On One Channel Picture in Picture
Problem with Color or Tint No Picture On HD Channel(s) Picture Not Displaying Full Screen
Delay In Picture Displaying No Power Poor Audio Quality
Switching Video Inputs No Picture On Any Channel
 

Picture in Picture (PIP) 

  • In order for PIP to work on an HD set top, the signal must be split at the wall plate.  
  • If this has not been done or you are unsure, please contact customer service at 1-888-822-5151.

 

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