No Power

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Or phone at 1-888-822-5151

High Definition

Troubleshooting Common HD Problems

Audio Only On HD or SD Channels	No Audio	Only One Stereo Speaker Has Audio
Black or Gray Bars Surrounding Picture	Noise On One Channel	Picture in Picture
Problem with Color or Tint	No Picture On HD Channel(s)	Picture Not Displaying Full Screen
Delay In Picture Displaying	No Power	Poor Audio Quality
Switching Video Inputs	No Picture On Any Channel

No Power

Check if power cord is disconnected and reconnect power cord, if necessary.
Verify that the set top is plugged into an outlet that is always on (i.e. not controlled by a light switch.)
If you continue to have problems, please contact customer service at 1-888-822-5151.

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