No Audio

Television Help

Search Help
	Advanced Search

Operating Systems

Microsoft Windows

Apple / Macintosh

Hardware

Dell

Netgear

Chat With Customer Help

Email Help

Or phone at 1-888-822-5151

High Definition

Troubleshooting Common HD Problems

Audio Only On HD or SD Channels	No Audio	Only One Stereo Speaker Has Audio
Black or Gray Bars Surrounding Picture	Noise On One Channel	Picture in Picture
Problem with Color or Tint	No Picture On HD Channel(s)	Picture Not Displaying Full Screen
Delay In Picture Displaying	No Power	Poor Audio Quality
Switching Video Inputs	No Picture On Any Channel

No Audio

Check to be sure that the MUTE button has not been depressed. To check, press MUTE on the remote control to restore volume.
Receiver may be tuned to the wrong entertainment component. Verify receiver is set to the correct input source.
If you have a VCR connected, the customer may be watching TV using a VCR with the VCR turned off. Turn VCR on.
Check to be sure that your connections are correct and are finger-tight.

Was this article helpful?
Yes No

About Suddenlink

Terms and Policy

© Suddenlink Communications 2011. All rights reserved.