This article provides information on the Residential Home Phone Calling Features.


Quick Select



3-Way Calling

With 3-Way Calling, you can speak to two different parties at the same time.


To Use:


  • Place a call to the first party. Once that person is on the line, press the switch hook or flash button and place the first party on hold. Listen for the dial tone (If operating on a per use Basis, Press *71). Dial the second person’s telephone number. If the second party answers, you can speak privately to him or her, or press the switch hook once briefly to create a three-way connection. If the second party does not answer, press the switch hook twice to return to the first party. To disconnect all parties, hang up the phone.

    Note: Call waiting does not work with 3-way calling

Anonymous Call Rejection

When Anonymous Call Rejection is enabled callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove the Blocking and then call back. All other calls will ring through as usual. This does not include Unknown or Private Calls.


To Activate:


  • Lift the handset, listen for the dial tone, press *77, and then listen for confirmation tone or announcement.

To Deactivate:


  • Lift the handset, listen for the dial tone, press *87, and then listen for confirmation tone or announcement.
Call Blocking

Block 900:


  • Calls to these numbers are automatically blocked. At this time, unblocking is not available.

Specific Telephone Number Blocking:


  • Blocking of a specific telephone number from making outbound calls is not available, however, you can block up to 10 phone numbers making inbound calls using Selective Call Rejection.

Block Collect:


  • Collect Calls are automatically blocked. At this time, unblocking is not available.

Block International Calls:


  • This feature will block 011 dialed calls. To activate or disable this feature please contact customer service.

Block Directory Assistance Calls:


  • This feature will block 411 dialed calls. To activate or disable this feature please contact customer service.
Call Forwarding

The Call Forwarding feature allows you to forward calls made to your home phone to another number. Each time a call is forwarded, your phone will make a short ring and it can still be used to make outgoing calls.


To Activate:


  • Lift the handset, listen for the dial tone, press *72, and then listen again for the dial tone. Next, dial the number for the forwarding location.

To Deactivate:


  • Lift the handset, listen for the dial tone, and then press *73 (a tone confirms deactivation).
Call Return

Call Return allows you to return a missed call by providing the number of the caller who last called your phone and provides the option of automatically calling the party back.


To Use:


  • Lift the handset, listen for the dial tone, and then press *69. If available, you’ll hear a recording of the phone number for the last incoming call. You will be prompted to press "1” to call the number or you can release the call. Call Return does not work for calls from 900 numbers and from a number being block that has called.
Call Trace

Call Trace is customer initiated and is not related to CALEA or law enforcement activity. If you receive a harassing or threatening call, you can attempt to have the number traced and, by request, forwarded to the proper authorities. Suddenlink can only release these records to the proper authorities. Suddenlink cannot guarantee that this service will work for any particular attempt.


To Use:


  • When you get a nuisance call, press and quickly release the “switch hook” or “flash” button. Listen for a special dial tone. If you’ve already hung up, just lift the handset again and listen for a normal dial tone.
  • Press * 57.
  • Listen for a confirmation announcement that the last call has been traced
  • Follow any additional voice instructions if prompted.
  • Hang up.
  • The number you traced will be recorded by Suddenlink personnel. If you decide to follow-up on the matter, you must contact a law enforcement agency and we’ll provide that number directly to them. We cannot provide the traced number directly to the Suddenlink Telephone customer. Agents will not have access to this information.

    Note:The “switch hook” is the button the handset pushes down when you hang up the phone. Some telephones have a “flash” key you can press instead. Call Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.

Call Waiting

Call Waiting is used while on your telephone without missing another call. A special tone alerts you to a waiting call; the person calling you hears normal ringing.


To Activate:


  • To accept your second call, press and quickly release the “switch hook” or “flash” button. While you talk with one caller, the other will automatically be placed on hold. You can always switch between calls without disconnecting either one by pressing the switch hook or flash button. Or you can hang up the phone to end the current call, and the incoming call will ring immediately.

To Deactivate:


  • Lift the handset and listen for the dial tone, press *70, listen for the confirmation tone, and then dial the telephone number you wish to call. If someone calls while you are on the phone they will hear a busy signal. Call Waiting is reactivated automatically once your call is completed.

To Alternate Between Callers:


  • You can simply press and quickly release the release the “switch hook” or “flash” button. While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To End Either Call:


  • You can end one call by hanging up and the phone will ring. When you answer you will be connected with the remaining caller.
Selective Call Rejection

Selective Call Rejection screens every incoming call against a customized "do not accept" list of numbers created by the subscriber and rejects those calls on the list. You can choose to reject a list of up to 10 specific phone numbers. When you block a telephone number they will hear “The number you have dialed is not accepting calls from your number at this time”. You should use this feature any time you would like to block a specific number from being able to call your home number.


To Access the Selective Call Rejection Service:


  • Listen for dial tone then press *60. The recorded voice will then tell you how many public or private numbers are currently stored on your "do not accept" list.

 

To add the last caller to your "do not accept" list:


  • Listen for dial tone then press *60 then press #01# . The number you have blocked will be repeated back for verification.

To Activate or Deactivate:


Note: To turn the feature on the customer must first have telephone numbers placed on your “Do Not Accept” list


  • Listen for dial tone then press *60. Dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add a new phone number to your "do not accept" list:


  • Listen for dial tone then press *60. Wait for the automated message to begin then Press #. Dial the number you want to block then Press # again. The number you have blocked will be repeated back for verification.

To remove a number from your "do not accept" list:


  • Listen for dial tone then press *60
  • To remove all entries, press 08*
  • To remove individual entries, press 09*

To hear the phone numbers on your "do not accept" list:


  • Listen for dial tone then press *60 dial 1. After list is read, voice instructions will follow.
Caller ID

  • When you receive a call you must wait for one full ring, then the name and number of the person calling you is shown on your Caller ID display screen. Subscription to Caller ID requires the lease or purchase of a display telephone or an add-on display unit.
  • When you receive a call, wait until your telephone completes the first ringing signal. The telephone number calling you and the name associated with that number in Telephone Company records will automatically appear on your display screen.
Caller ID Blocking

With Caller ID Blocking service, you can prevent the party you are calling from seeing your phone number. Instead of your name and phone number, “private” or “anonymous” will appear on the display unit or phone.


To Activate:


  • For each call you want to block, press *67 before you dial the number.
Caller ID with Call Waiting

  • This feature identifies incoming calls while you are on the phone. An audible signal alerts you to a waiting call and the caller’s information displays on your Caller ID. This feature places in you control whether to answer an incoming call based upon who is calling. In order to use this feature, you must have a Caller ID–compatible telephone.
TV Caller ID

  • Subscription to Suddenlink Digital service and Suddenlink Telephone services provides you with TV Caller ID. When you receive a call, the name and number of the person calling you is shown on your TV that has a cable digital cable receiver on the TV CID display screen. When you receive a call, wait until your telephone completes the first ringing signal. The telephone number calling you and the name associated with that number in Telephone Company records will automatically appear on your display screen.

    Note: If a letter “P” or “Private”, “anonymous” or “Blocking” appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing * 67 before placing the call. If “unknown name,” “unknown number,” “out of area,” or “unavailable” appears, the caller is in an area that may not support Caller ID services.