This article provides information on the Residential Home Phone Calling Features.
With 3-Way Calling, you can speak to two different parties at the same time.
Note: Call waiting does not work with 3-way calling
When Anonymous Call Rejection is enabled callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove the Blocking and then call back. All other calls will ring through as usual. This does not include Unknown or Private Calls.
Specific Telephone Number Blocking:
Block International Calls:
Block Directory Assistance Calls:
The Call Forwarding feature allows you to forward calls made to your home phone to another number. Each time a call is forwarded, your phone will make a short ring and it can still be used to make outgoing calls.
Call Return allows you to return a missed call by providing the number of the caller who last called your phone and provides the option of automatically calling the party back.
Call Trace is customer initiated and is not related to CALEA or law enforcement activity. If you receive a harassing or threatening call, you can attempt to have the number traced and, by request, forwarded to the proper authorities. Suddenlink can only release these records to the proper authorities. Suddenlink cannot guarantee that this service will work for any particular attempt.
Note:The “switch hook” is the button the handset pushes down when you hang up the phone. Some telephones have a “flash” key you can press instead. Call Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
Call Waiting is used while on your telephone without missing another call. A special tone alerts you to a waiting call; the person calling you hears normal ringing.
To Alternate Between Callers:
To End Either Call:
Selective Call Rejection screens every incoming call against a customized "do not accept" list of numbers created by the subscriber and rejects those calls on the list. You can choose to reject a list of up to 10 specific phone numbers. When you block a telephone number they will hear “The number you have dialed is not accepting calls from your number at this time”. You should use this feature any time you would like to block a specific number from being able to call your home number.
To Access the Selective Call Rejection Service:
To add the last caller to your "do not accept" list:
To Activate or Deactivate:
Note: To turn the feature on the customer must first have telephone numbers placed on your “Do Not Accept” list
To add a new phone number to your "do not accept" list:
To remove a number from your "do not accept" list:
To hear the phone numbers on your "do not accept" list:
With Caller ID Blocking service, you can prevent the party you are calling from seeing your phone number. Instead of your name and phone number, “private” or “anonymous” will appear on the display unit or phone.
Note: If a letter “P” or “Private”, “anonymous” or “Blocking” appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing * 67 before placing the call. If “unknown name,” “unknown number,” “out of area,” or “unavailable” appears, the caller is in an area that may not support Caller ID services.