SMTP Authentication Settings

Suddenlink requires customers to enable SMTP Authentication in order to send mail from email programs installed on computers such as Outlook and Mail for OS X.

If you were recently notified of a mail migration, you may be required to make changes to your email program.  The account names (domains) associated with the mail migration include:

• cebridge.net
• classicnet.net
• kingwoodcable.net
• kingwoodcable.com
• usamedia.tv

The following information describes how to change various email programs setting to use SMTP Authentication.

Microsoft Outlook® Express (PC)

To turn SMTP Authentication setting on:

1.      From the Tools menu, choose "Accounts."

2.      Select the "Mail" tab.

3.      Double-click the account (e.g. cebridge.net, usamedia.tv, classicnet.net, kingwoodcable.com, kingwoodcable.net)

4.      Select the "Servers" tab.

5.      Enter the entire email address in the Account name field. Example:. name@usamedia.tv

6.      Check the box next to "My Server Requires Authentication." 

7.       Click "OK"

Microsoft Outlook® 2003 and 2002/XP (PC)

1.      From the Tools menu, select "Email Accounts."

2.      Select "View or change existing email accounts" and click "Next."

3.      Select your Email account and click the "Change" button on the right.

4.      Click the "More Settings..." button in the bottom-right corner of the E-Mail Accounts window.

5.      In the Internet Email Settings window, click the "Outgoing Server" tab. Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked

6.      Click Log on using box, enter in the entire email address in the user name field.  Example:  Kim@cebridge.net

7.      Click the "Advanced" tab and make sure that you have not selected "This server requires a secure connection (SSL)" under the incoming (POP3) or outgoing (SMTP) port settings.

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 Outlook® 2000 and Outlook® 98 (PC)

1.      From the Tools menu, choose "Accounts."

2.      Select and click the Mail account (e.g. cebridge.net, usamedia.tv, classicnet.net, kingwoodcable.com, kingwoodcable.net) and click "Properties."

3.      Select the "Servers" tab.

4.      Enter the entire email address in the Account name field. Example: name@usamedia.tv

5.      Check the box next to "My Server Requires Authentication."

6.  Click "OK."

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Mail for OS X (Mac)

1.      Open the Mail program

2.      From the MAIL menu, choose PREFERENCES

3.      Click the "Accounts" icon.

4.      Click on the appropriate account, and then click the "Edit" button.

5.       Click "Options"

6.       Enter your entire email address as the username. Example: Dian@kingwoodcable.net

7.       Outgoing server information will remain the same

8.      Use authentication must be checked

9.      Click "Continue"  

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 Mail for OS 10.6 (Mac)

1.      Open the Mail program

2.      From the MAIL menu, choose PREFERENCES

3.      Click the "Accounts" icon.

4.      Click on the appropriate account

5.      Enter your entire email address as the username. Example: Dian@kingwoodcable.net

6.      Outgoing server information will remain the same

7.      Click in the advanced tab.

8.       Set Authentication to password.

9.      Exit