How to powercycle your modem

If you need to powercyle your modem as part of your internet connection troubleshooting, follow the steps below.

  • Find your modem. It will be connected to the coax cable from the wall.
  • Unplug your modem from the power by pulling the power cord from the back of the modem.
  • If you have a router, unplug the power from the back of your router. Leave it unplugged for now.
  • Wait 15 seconds.
  • Plug the power back into your modem.
  • Wait 15 seconds.
  • Plug the power back into your router, if you have one.
  • Wait 15 seconds.
  • Pull up or refresh your browser window to test your internet connection.
  • If you are still unable to pull up webpages, restart your computer and try again.
  • If these steps do not work to restore your services, please call us at 1-888-822-5151.