Billing
Frequently Asked Questions
What is the monthly email bill reminder?
How can you sign up for a monthly email bill reminder?
What is my bill cycle and where do I find it?
Will I still receive a paper bill statement?
Will I receive marketing emails from Suddenlink by opting in for this email reminder service?
What if I decide that I do not want to continue receiving my monthly email reminders?
Will Suddenlink share or sell my email address to third parties?
How dow I stop receiving a paper bill?
How do I start receiving your paper bill again?
Can I sign up to go paperless over the phone?
Why does Suddenlink automatically restart the paper bill when a customer disconnects?
What if my email address changes?
What if I forget my password?
______________________________________________________________________________________________________
What is the monthly email bill reminder?
Three days after the end of your billing cycle, you will receive an email stating that your online bill has been updated, including a link to log into our website, and a partially masked Suddenlink account number (e.g. xxx xxxx 1234567xx) for reference purposes.
How can you sign up for a monthly email bill reminder?
- On our website, click on View/Pay Bill.
- Log in (or set up your password if needed).
- Click on the link for "Stop paper bill/Email bill reminder" to the right of your screen
What is my bill cycle and where do I find it?
Your bill cycle refers to the date your billing period ends each month. This date appears on your bill statement in several places. On the first page of your bill statement, it appears as "current Charges as of." It also appears in each detail section of your bill as "Monthly service from ___ to ___."
Will I still receive a paper bill statement?
Yes, unless you also elect to stop your paper bill.
Will I receive marketing emails from Suddenlink by opting in for this email reminder service?
You will receive email reminders when your online bill is ready (or service-related emails about events that may impact your receipt of the monthly reminders), as part of this program. Because of your relationship with Suddenlink, however, you may receive highly relevant service-related or special offer-related messages as well. If at any time you do not wish to receive these types of emails, you will be given the opportunity to remove your email address from our marketing list by clicking the "unsubscribe" link that appears at the bottom of our marketing email messages. Opting out of the marketing emails will not interfere with your ability to receive your online bill monthly email reminders.
What if I decide that I do not want to continue receiving my monthly email reminders?
If you wish to discontinue receiving your monthly email reminders, you will be able to turn off this service by logging into the View/Pay Your Bill area on our website and selecting Update Account.
Will Suddenlink share or sell my email address to third parties?
Suddenlink will not share or sell the email addresses of its customers to any unaffiliated third parties. If you have opted in to receive special offer email communications through one of our marketing programs, or if you are a Suddenlink High Speed Internet customer, Suddenlink may send messages containing special offers in partnership with a third party. However, these messages would only feature selected, value-added benefits that are relevant to Suddenlink customers.
How dow I stop receiving a paper bill?
- On Suddenlink.com, click on View/Pay Bill.
- Log in (or set up your password if needed).
- Click on the link for "I want to go paperless" to the right of your screen.
- If you receive separate statements for separate services with Suddenlink, such as High-Speed Internet or Digital Telephone, you may choose to stop any or all of your Suddenlink paper bills.
| |
When you go paperless, you will automatically begin receiving a monthly email bill reminder from Suddenlink to ensure that you receive up-to-date information concerning your account. This will be sent to the same email address you use to login on Suddenlink.com. Any required notices that are normally mailed with your printed bill statement, such as pricing or channel changes and privacy notices will also be emailed to you. If your service is disconnected for any reason, Suddenlink will automatically begin sending your paper bill statement again to ensure that you continue to receive up-to-date concerning your account. |
How do I start receiving your paper bill again?
- On our website, click on View/Pay Bill
- Log in (or set up your password if needed)
- Click on the link for "Stop paper bill/Email bill reminder"
- If you receive separate statements for separate services with Suddenlink, such as High-Speed Internet or Digital Telephone, you may choose to stop any or all of your Suddenlink paper bills.
Can I sign up to go paperless over the phone?
Currently, we only offer the ability to go paperless through our website. Signing up through our site assures us that you have access to your bill online and have provided us with an email address for critical communications. This also ensures that we can communicate important "bill insert" regulatory notices and other announcements to you via email.
Why does Suddenlink automatically restart the paper bill when a customer disconnects?
Once you disconnect, you may stop visiting suddenlink.com for updates or change your email address without notifying us (particularly if you were a suddenlink.net customer). Restarting the paper bill ensures that we don't lose touch with you.
What if my email address changes?
If your email address changes, you will simply log in to our website using your last email address, then select the "Change Profile/Preferences" link and easily update your email address. In addition to providing your email address, you also must accurately type in your password to access your account. Through the "Change profile/Preferences" link you will also have the ability to set up a secret question/secret answer to give you secure access to your password online in case you forget it at any time.
What if I forget my password?
If you have forgotten your password you can have it emailed to you. You can also take advantage of the new password reminder option Simply click on "Change profile/preferences" to set up a secret question and answer to securely access your password online